We deliver right across Australia - from Melbourne metro to regional and remote areas, including external territories like Norfolk Island, Christmas Island, and Cocos (Keeling) Islands.

Just pop your address in at checkout and you'll see the shipping options available to you.

Ordering to an external territory? At checkout, you'll need to change the country dropdown to your specific territory (e.g. "Norfolk Island" or "Christmas Island") instead of "Australia" - this ensures the correct shipping rates and delivery options are shown.

We don't currently ship internationally.

We aim to get your order to you as quickly as possible! Here's a rough guide:

• Melbourne metro: 2-3 business days
• Regional & interstate: 5-10 business days

We pick and pack within 1-2 business days, and all deliveries are contactless (left in a safe spot) unless you request a signature.

We'll send you a tracking link as soon as it ships so you can follow along. If anything seems delayed, just get in touch and we'll chase it up for you.

Shipping is calculated based on the weight or size of your order and where it's going.

We work with four courier partners - Australia Post, Aramex, Direct Freight, and Arrow - to find you the best rate. At checkout, you'll see the available options and can choose the courier that suits you best based on price or speed.

As a rough guide:

• Up to 5kg: $6-$10
• 5-20kg: $9-$25
• Over 20kg: varies by location

Regional and remote areas may cost a little more. You'll always see the exact cost at checkout before you pay - no surprises!

Sending to a PO Box? You'll need to select Australia Post as your courier at checkout - our other courier partners are unable to deliver to PO Box addresses.

Great question! We keep our product prices as low as possible - often lower than other retailers - so we can pass real savings on to you. That means we don't pad our prices to cover "free" shipping.

Shipping costs also vary a lot depending on your location, order weight, and size. Rather than charging everyone a flat rate (which would overcharge some and undercharge others), we calculate the actual cost at checkout so you only pay what's fair for your order.

We're always working with our courier partners to keep shipping as affordable as we can!

If the courier can't deliver your parcel after a few attempts, it'll be sent back to us. We know that's frustrating! When that happens, we'll reach out to sort things out. Just a heads-up - the courier does charge a return-to-sender fee, and that'll be deducted from your refund.

Unfortunately not - once your parcel is on its way, the courier can't redirect it to a new address. That's why we always recommend double-checking your details before you hit 'Place order'. If the parcel gets returned to us, a return-to-sender fee will apply.

Absolutely! We offer free Click & Collect from our Springvale warehouse. Just choose Pickup at checkout and we'll let you know when it's ready.

Where: 12 Bando Road, Springvale VIC 3171
When: Monday-Friday, 8am-4pm (excluding public holidays)

Orders placed before 12pm are usually ready within 3 hours. You've got 2 weeks to pick it up -after that, we'll process a refund with a 30% restocking fee.

If you order before 12pm on a weekday, it's usually ready within 3 hours. We'll send you an email as soon as it's good to go. You can pop in anytime Monday-Friday, 8am-4pm to grab it.

Just remember - you've got 2 weeks to collect it. After that, we'll refund you minus a 30% restocking fee.

We're really sorry to hear that - it's a frustrating situation. If the courier has provided proof of delivery (such as a photo or GPS confirmation), it means the parcel was successfully delivered to your address.

Once a parcel has been delivered and confirmed by the courier, it's unfortunately no longer in our hands. In these cases, we'd recommend:

• Checking with neighbours or household members who may have collected it
• Checking any safe spots around your property (behind bins, garden, etc.)
• Filing a police report for stolen property
• Contacting the courier directly to dispute the delivery if you believe it was left in an unsafe location

Please note: We're unable to offer refunds or replacements for parcels that have been confirmed as delivered by the courier. We always recommend choosing a delivery address where someone is available to receive the parcel, or selecting our free Click & Collect option for peace of mind.

There are a few reasons this can happen:

• The address was incorrect or incomplete
• The courier couldn't find or access your property
• There were too many failed delivery attempts
• The parcel was damaged during transit

Don't worry - we'll email you as soon as the parcel arrives back with us and help find a solution. If we don't hear from you within 5 business days, we'll automatically issue a refund (since some of our products are perishable). A redelivery or return-to-sender fee may apply depending on the situation.

We wish we could, but after an order is placed, it flows through our warehouse system which is difficult to change! Orders are picked, packed and dispatched within 24-48 hours, so we're usually unable to make changes once it's been placed.

This includes swapping items, changing the courier, or updating your address. We'd recommend giving your order a quick once-over before checking out.

Since we process orders within 24-48 hours, adding items after the fact usually isn't possible - and changes can sometimes affect your shipping cost too. If you've forgotten something, the easiest option is to pop in a separate order. We'll get it to you just as quickly!

We've got you covered! You can pay with Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. Everything is processed securely through Shopify's checkout, so your details are always safe.

Nope! You're welcome to check out as a guest. But if you create a free account, you'll be able to track your orders, earn rewards points, save your address for next time, and reorder your favourites with just one click. It only takes a moment!

We get it - sometimes you change your mind! If you need to cancel, contact us as soon as possible.

If we haven't shipped your order yet, we'll refund you minus a small 5% admin fee.

Why? Payment processors charge us fees the moment your order is placed, and unfortunately those aren't refundable on our end. The 5% helps us cover those costs so we can keep our product prices as low as possible.

Once your order has been shipped, it can no longer be cancelled - but you can still return it under our returns policy.

The sooner you reach out, the better the chance we can catch it before it leaves our warehouse!

No worries - we accept returns within 14 days of purchase as long as the item is unopened and in its original condition. Just keep in mind that return shipping is on you.

For perishable items like food and drinks, we can only accept returns if they arrived damaged or faulty.

Please note: Minor cosmetic damage to packaging that doesn't affect the product itself is not considered faulty. For example, a slightly dented tin or lightly cracked crackers are still perfectly safe to eat and are not eligible for a refund. We only process returns where the product is genuinely damaged, spoiled, or not as described.

Occasionally, suppliers update their packaging design without notice. If the product inside is the same (same barcode and contents), a change in packaging is not grounds for a return or refund.

Easy! Just drop us a message within 7 days of getting your order, and send the item back in its original packaging within 14 days. Refunds don't include the original shipping cost, and return postage is your responsibility. If your order had free shipping, we'll deduct the equivalent postage fee from your refund.

Oh no! We're sorry to hear that. Please contact us within 24 hours of receiving your parcel and include photos of the packaging, shipping label, and damaged items. We'll lodge a claim with the courier straight away. You might be asked to take the items to a post office for a quick check before we process your refund or send a replacement.

Your refund is based on what you actually paid, not the full price. So if something was $30 but you paid $25 after a discount, you'll get $25 back. Fair and simple!

We process refunds within 3-5 business days of receiving your return or approving a damage claim. After that, it can take another 3-5 business days to show up in your account depending on your bank. We know waiting isn't fun, but we'll keep you updated along the way!

The Best Before date tells you when a product is at its tastiest. After that date, it's still perfectly safe to eat - it just might not be quite as fresh. This applies to most of our shelf-stable goodies like snacks, noodles, and sauces.

This one's important - the Use By date is a safety date. Food should not be eaten after this date as it could make you unwell. This usually applies to perishable items like dairy, fresh noodles, and chilled products. Don't worry though - we always check dates before we ship to make sure you've got plenty of time.

This is simply when the product was made or packaged - it's not an expiry date! Manufacturers use it to track batches. For the actual shelf life, always check the Best Before or Use By date on the pack.

The Sell By date is really for shops - it tells them how long to keep a product on the shelf. It's not an expiry date, and most products are still good for days or even weeks after this date. You're all good!

It depends on the product and the type of date. Most shelf-stable items we sell (think snacks, instant noodles, sauces) are perfectly fine for weeks or even months after the Best Before date. But if it's past the Use By date, it's best not to risk it. When in doubt, trust your nose and eyes!

We think so! Our range includes over 3,000 products sourced directly from suppliers, and we work hard to keep our prices as low as possible. Many of our customers tell us they save compared to other online stores and even some local shops.

That said, pricing can vary - a local grocery store might be cheaper on a handful of popular items, but they typically carry a much smaller range. What you might not see is everything that goes into getting your order to you - our team picks and packs every order by hand, we cover the cost of packaging, and we absorb the loss when items are damaged in transit.

On top of that, we regularly run promotions, bundle deals, and free gifts with orders. We also have a rewards program that gives you points back on every purchase. So the more you shop, the more you save!

We offer the convenience of shopping from home with access to hard-to-find Asian groceries, snacks, and beauty products all in one place - delivered right to your door.

We aim to photograph the ingredients and nutritional information for every product so you can check before you buy. You'll find these in the product images on each listing.

That said, suppliers do occasionally update their ingredients or packaging without notice. We do our best to keep everything up to date, but there may be times where a change slips through before we catch it.

If you have serious allergy concerns, we'd always recommend checking the physical packaging when your order arrives before consuming. You're also welcome to reach out to us before ordering and we'll do our best to confirm the latest ingredients for you.

Australia gets hot - we get it! While we take care to pack your order well, chocolates and heat-sensitive items can sometimes soften or melt during transit, especially in the warmer months. This is unfortunately beyond our control once the parcel leaves our warehouse.

The good news is that melted chocolate is still perfectly fine to eat - just pop it in the fridge for a couple of hours and it'll firm right back up. The taste isn't affected at all.

Please note: We're unable to offer refunds or replacements for chocolate that has melted during delivery, as this is a natural result of transit conditions and doesn't affect the product's quality or safety. If you're ordering during summer, we'd recommend choosing express shipping where possible to minimise time in transit.

100%! Everything we sell is sourced directly from trusted suppliers and imported through proper Australian customs and food safety channels. When you shop with us, you're getting the real deal.

They're super easy! Head to any Mix & Match bundle page, pick your favourite items from the dropdown in each slot, and add the whole bundle to your cart. Every item gets an automatic discount - you'll see exactly how much you're saving before you add to cart. It's a great way to try a few things and save!

Keep an eye on the progress bar in your cart! When your order hits a certain amount, you'll unlock a free gift that gets added automatically - no code needed. It's our little way of saying thanks for shopping with us.

You'll earn 1 point for every $1 you spend. But that's not all - you can also rack up points by leaving product reviews (150 points), adding a photo to your review (50 bonus points), following us on social media, and referring friends. Check out our Rewards page to see all the ways you can earn.

Head over to our Rewards page and hit "Redeem" to turn your points into a discount code. Then just pop the code in at checkout - done! The more points you save, the better the discount, so it pays to be patient.

Points from a refunded order are automatically removed. But if the refund was due to something on our end (like a damaged or incorrect item), just let us know and we'll pop those points back into your account.

Yes, and you'll both win! Share your unique referral link from the Rewards page. When your friend places their first order, you'll get a $5 discount code sent straight to your inbox. There's no limit - the more friends you refer, the more you save!

We're at 12 Bando Road, Springvale VIC 3171, Melbourne. This is our warehouse and Click & Collect point - just a heads-up, we're not a retail store, so visits are for pickups only!

Of course! You can reach us on (03) 7018 8130 during business hours - that's Monday-Friday, 8am-4pm (excluding public holidays). We're always happy to chat.

Drop us a line at hello@asianpantry.com.au and we'll get back to you within 1 business day. If it's about an order, include your order number so we can jump right in and help!

We care about doing our bit! We reuse supplier boxes and packaging materials whenever we can, which means less waste going to landfill. We also offer discounted clearance items that are approaching their Best Before date - it's better for the planet (and your wallet) to give them a home rather than let them go to waste.