What is your returns policy?
You have 7 days from which you receive the products to notify us of any returns. The product must be in original packaging and shipped back to our warehouse within 14 days along with the returns confirmation email. You will also be required to pay for returns shipping.
How long will it take to ship?
Stock will be picked and dispatched within 24 business hours of receiving the order. Once picked up by the courier it will take 2 to 3 business days to get to you.
I can’t find what I’m looking for.
We have thousands of products in store that come in many sizes and brands. If you cannot find a particular product kindly send a request for that product and we will be happy to try and source it for you.
What happens if what I’m after is sold out?
As much as we pride ourselves with having stock available there will be instances where demand exceeds supply. If a particular product is sold out we will happily refund your money. We can also offer a substitute brand for certain products if you prefer.
Can I pick up from the store?
Unfortunately we do not offer this service as we do not have the resources to pick orders and supervise pick-ups.
How can I place a bulk order?
We are currently working on that. In the mean time please send us an email with the requested order.
I want to order a pallet for delivery
Contact our friendly team for a quote at email@example.com.
What if I’m not home?
The delivery driver will be instructed to leave your goods at your front door and you will be notified once delivered.
How do I earn rewards points?
There are 2 main ways to earn rewards points:
- Purchase items - every $1 spent rewards you with 1 point
- Leave product reviews - each review rewards you with 150 points, and if a photo is included, you'll get a bonus 50 points on top!
How do I redeem rewards points?
Points can be redeemd for discounts on your next order. On the Rewards page, you'll see how much points you have on the top-right corner. If you have enough points for a discount, you can redeem the applicable discount by clicking on the "Redeem" button on the page.
You'll then be presented with a unique code that can be copied as a discount code in your cart the next time you check out.
What happens to my rewards points if my order is refunded?
Your rewards points can only be used once. So if the order is refunded, your rewards points will be forgone. If the refund is due to a fault of Asian Pantry (eg. Defective goods), then please contact us and we'll recover your rewards points.
What happens to my refund if a discount is applied to the refunded order?
As discounts cannot be redeemed for cash, your refund will exclude the discount. For example, if your order was $25 after a $5 discount was applied, your refund will be $25 (not $30).
How does the referrals program work?
When you’re logged in as an Asian Pantry customer, go to the Referrals webpage.On the page, you’ll see a link that’s unique to you. Copy that link and send it to your friends.
Once each friend clicks on the link and makes a purchase, you’ll be notified via email straight away with a unique discount code for $5 off your next purchase!
Remember, your friends need to click on the link you give them for the referral to work. And they do need to make their first purchase too.
What if I still need help?
If you can't find the answers you're looking for contact us via messenger or call 0492 368 239.