What is your returns policy?

You have 7 days from which you receive the products to notify us of any returns. The product must be in original packaging and shipped back to our warehouse within 14 days along with the returns confirmation email. You will also be required to pay for returns shipping.

How long will it take to ship?

Stock will be picked and dispatched within 24 hours of receiving the order. Once picked up by the courier it will take 2 to 3 business days to get to you.

I can’t find what I’m looking for.

We have thousands of products in store that come in many sizes and brands. If you cannot find a particular product kindly send a request for that product and we will be happy to try and source it for you.

What happens if what I’m after is sold out?

As much as we pride ourselves with having stock available there will be instances where demand exceeds supply. If a particular product is sold out we will happily refund your money. We can also offer a substitute brand for certain products if you prefer.

Can I pick up from the store?

Unfortunately we do not offer this service as we do not have the resources to pick orders and supervise pick-ups.

Why are there so many missing photos?

Due to the recent 5 km radius travel restrictions, we have pushed forward our launch and decided it was better to give our customers a larger range, even if this means photos come on a little later. 

How can I place a bulk order?

We are currently working on that. In the mean time please send us an email with the requested order.

I want to order a pallet for delivery

Contact our friendly team for a quote at hello@asianpantry.com.au.

What if I’m not home?

The delivery driver will be instructed to leave your goods at your front door and you will be notified once delivered.

What if I still need help? 

If you can't find the answers you're looking for contact us via messenger or call 0492 368 239.