Refund policy

Returns & Exchanges Policy

We are pleased to offer returns within 14 days of purchase, provided the item remains in its original, unopened condition.

Please note that return shipping costs are the responsibility of the customer.

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Damaged in Transit

If your order arrives damaged, we recommend contacting the delivery courier directly to lodge a claim, as any damage incurred during transit is unfortunately beyond our control.

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Damaged, Incorrect, or Faulty Products

If you receive a product that is damaged, incorrect, or faulty, please contact us within 7 days at hello@asianpantry.com.au so we can arrange a return or exchange.

When returning these items, you must follow the instructions provided by our team regarding the return process to us or the manufacturer.

All returned products must be accompanied by proof of purchase.

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Missing Deliveries

If your delivery has not arrived within 7 days, please contact us so we can follow it up for you.