Delivery Costs
Our shipping costs are calculated based on the total weight of your order and the delivery location. Deliveries to rural or regional areas may cost slightly more than metropolitan areas.
We work with four different courier partners, each with their own weight-based pricing thresholds. In general, shipping is calculated in the following tiers:
0–1kg, 1–3kg, 3–5kg, 5–20kg, and over 20kg.
As a guide, orders up to 5kg typically range from $6–$10, while orders between 5kg and 20kg may range from $9–$25. Orders over 20kg can vary further depending on weight and location.
Please note that these prices are average estimates only and may vary slightly at checkout.
Because shipping is dynamically calculated using courier rates, shipping costs may vary each time you place an order.
Delivery Timeline
All our deliveries are contactless (ATL - Authorised To Leave) unless a signature is requested. This means that the driver will leave your package in a safe place on your property, ring the bell and leave.
To minimise disruption and ensure your order gets to you as soon as possible, we have partnered with several delivery couriers. However, due to increased demand on the delivery network in Australia, some orders may be delayed. We will work with our couriers tirelessly to ensure this is minimised and any delays prioritised.
Melbourne Metro: Once your order is picked and packed within 1-2 business days, the delivery courier will typically take between 1-7 business days to deliver to you.
Please note that Melbourne Metro suburbs are defined by delivery couriers and may vary between couriers.
Regional and Interstate orders: Once your order is picked and packed within 1-2 business days, the delivery courier will typically take between 1 - 2 weeks to deliver to you.
We no longer deliver internationally anymore. Thank you for your understanding.
If you believe your order is delayed, please contact us. We'll support you through the process and monitor your order as it progresses.
Failed Deliveries
Our delivery partners work very hard to deliver your order as reliably as possible. However, if there have been several failed delivery attempts, your order may be returned to us. In this instance, a return-to-sender fee will be charged by the delivery partner, and will be deducted from your refund.
At Asian Pantry, we’re unable to offer refunds or returns for change of mind. If your order was damaged in transit, please reach out directly to the delivery courier, as this is unfortunately outside of our control.
If your order was damaged, contact us within 24 hours of receiving it and include photos of the packaging, label, and damaged items. We'll raise a claim with Australia Post. You’ll then take the items to a post office for verification before we process your refund.
We aim to provide accurate product details and images, but packaging and ingredients may change without notice. Some content may be AI-assisted and based on publicly available data. Please refer to the actual product label for the most accurate information.
